Porto Break
Booking Terms and Conditions
The conditions that apply when searching, paying and staying through PortoBreak.
1. The portal and how to contact us
PortoBreak is operated by GuestSpaTur Habitação e Turismo, Lda., tax identification number 518401057, with its registered office at Rua Régulo Magauanha, 102, 4000-413 Porto, Portugal. For questions about a booking, contact [email protected] and include your booking reference.
2. Booking requests and confirmation
Before proceeding, check the property, dates, number and age groups of guests, price and your contact details. You can book as a guest or create an account.
Submitting your details starts a booking request and takes you to payment. The booking is confirmed once payment has been validated and a confirmation with the booking reference has been issued. Starting a request or leaving a payment incomplete does not constitute a confirmed booking.
If you are charged but do not receive confirmation, contact us with the reference and proof of payment, without sending full card details. Our team will investigate; if the accommodation cannot be provided, the refund due will be arranged, without affecting any other legal rights.
3. Price and payment
The summary shown before payment identifies the price in euros, the nights and itemised charges, including cleaning and tourist tax where applicable. Check the total amount before paying. Prices shown without dates are indicative.
Payment is processed through Stripe Checkout. PortoBreak receives transaction references and status information; full card details are entered in Stripe's payment environment. Do not send card details by email.
4. Cancellation, refunds and no-shows
Cancellation deadlines are calculated using the date and time in mainland Portugal, relative to the check-in date. The refund percentage applies to the amount paid for the booking, subject to any applicable mandatory legal provisions.
- A 100% refund if the request is received before 00:00 on the tenth day before check-in. The last full day for free cancellation is therefore the eleventh day before arrival.
- A 50% refund from 00:00 on the tenth day before check-in until 23:59 on the day before arrival.
- No refund from 00:00 on the check-in date, including no-shows and requests made afterwards.
5. How to request a cancellation or change
Send your request to [email protected], preferably from the email address used for the booking, with your reference and the change you would like to make. The applicable refund tier is determined by the date and time the request is received, not when the team replies.
A change of dates, property or guests is subject to availability, the applicable price and written confirmation. Refunds due are handled by the team; the time it takes for the funds to become available also depends on the payment provider and bank.
6. Check-in, check-out and use of the property
Please observe the capacity limit and specific rules communicated for the property. Check-in and check-out times and access instructions are provided as part of the confirmed booking. Guests must provide the identification details legally required for their stay.
The booking holder must ensure that other guests are aware of the house rules, respect neighbours and promptly report incidents or damage. Any liability for damage will be assessed on the facts and under applicable law; these terms do not authorise automatic charges for unsubstantiated amounts.
7. Problems during your stay
Please report any problem as soon as you notice it so that it can be investigated and resolved. If a confirmed property becomes unavailable, the team will contact the guest to explore a solution; any alternative requires your acceptance. If the service cannot be provided, the refund due will be arranged, without affecting your statutory rights.
8. Bookings for specific dates
Accommodation services for non-residential purposes with a specific date or period of performance fall within the exception to the 14-day right of withdrawal set out in Article 17(1)(k) of Portuguese Decree-Law No. 24/2014. The cancellation and refund rights defined in these conditions and the consumer's other statutory rights remain unaffected.
9. Complaints, applicable law and documents
You can make a complaint using our support contact or the Electronic Complaints Book. The Legal Information page lists support and alternative dispute resolution channels.
Portuguese law applies, without excluding any applicable mandatory consumer protection provisions or access to the competent courts. Future changes to these terms will not alter the conditions of bookings already confirmed without a legal basis or the customer's agreement. Keep the confirmation and the conditions applicable to your booking.