Porto Break
Legal Information and Consumer Support
The identity of PortoBreak's operator and channels for support, complaints and dispute resolution.
1. Operator details
Portal trading name: PortoBreak.
Entity: GuestSpaTur Habitação e Turismo, Lda.
Tax identification number: 518401057.
Registered office: Rua Régulo Magauanha, 102, 4000-413 Porto, Portugal.
Support and privacy contact: [email protected].
2. Support and complaints
For questions about a booking, include your reference and the email address used. You can use the Electronic Complaints Book without first submitting a complaint to the support team.
3. Alternative dispute resolution
For consumer disputes relating to services covered in the Porto Metropolitan Area, you can contact CICAP — Centro de Informação de Consumo e Arbitragem do Porto, within its jurisdiction. Contact details: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto; [email protected].
The competent body depends on the location and subject of the dispute. You can consult the recognised bodies through the Portuguese Directorate-General for Consumer Affairs. This information does not constitute a declaration that the company has voluntarily joined CICAP and does not affect cases where arbitration is required by law or recourse to the courts.
4. Conditions for using the service
Please read the following documents for booking conditions, cancellation deadlines and information about personal data.